About the job
The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).
Responsibilities
- Greet customers, walk them to the best possible beauty station.
- Advise assigned beauticians about customer’s arrival and update them about the services which they want.
- Confirm appointments of customers via telephone and email.
- Upgrade services to generate revenue and increase the sales.
- Process cash and credit card transactions and issue receipts.
- Offer drinks and converse with customers who are sitting in the waiting area of our salon.
- Answer inquiries of clients regarding the beauty services of the salon and schedule their appointments.
- Notify customers about new offers and services of the salon on a timely basis.
- Provide cross-sell services through brochures and gift vouchers whenever applicable.
- Update customer records with contact, bill details, appointments and services provided to them.
- Order and get salon business cards and brochures printed as and when required.
- Keep the reception area clean.
Qualifications
- Locally available in Qatar
- Sales driven
- Ability to maintain a positive attitude
- 2+ years of experience working as a Salon Receptionist or Receptionist or a similar role.
- Knowledgeable in using Computer with proficiency in Microsoft Office and Citrix system
- Exceptional communication (oral and written) skills.
- Excellent record-keeping skills.
- Ability to handle monetary transactions.
- Good customer service and organization skills
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